Terms of service
Last updated: 11 October 2026
Who we are
This website, glimot.com, is operated by Glimot Ltd, a company registered in England and Wales under company number 16062777. Our registered office is 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. You can contact us at hello@glimot.com or through our Contact page.
In these Terms, "Glimot", "we", "us" and "our" mean Glimot Ltd. "You" means a visitor or customer using the website or placing an order.
These Terms and your consumer rights
These Terms apply to your use of our website and to orders placed through it. By using the website or placing an order, you agree to these Terms. They should be read with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited. If a provision is inconsistent with a mandatory right you have, that right takes priority.
Website use
You must use the website lawfully and must not interfere with its security or operation, attempt unauthorised access, introduce malicious code, or infringe another person's rights. We may restrict access where reasonably necessary to protect the website, customers or our business, subject to applicable law.
Product information and availability
We aim to describe products, prices, sizes, materials, colours and availability accurately. Colours may appear differently on different screens, and small variations may occur in printed, handmade or made-on-demand products. Measurements are approximate where stated on a product page.
The product page and checkout will show the product information, available options, destination restrictions, price and delivery options relevant to your order. If a product is unavailable or an obvious pricing or listing error occurs, we will contact you. If we cannot fulfil an order and cancel it, we will refund any amount paid for the affected item.
Orders and contract formation
When you place an order, you are asking us to supply the selected products at the price and on the terms shown at checkout. The automatic order-confirmation email acknowledges that we received your order; it does not by itself confirm acceptance of every order.
For a standard item, the contract is formed when we send a dispatch confirmation. For a personalised item, the contract is formed when production starts and we notify you that production has started. We may decline or cancel an order before the contract is formed where, for example, an item is unavailable, there is an obvious pricing or listing error, or we reasonably suspect fraud. If payment has already been collected for an order we cancel, we will refund the amount paid for the cancelled item.
Prices, payment and taxes
Prices and currencies are displayed at checkout. The final price, currency, delivery charge and any taxes collected by Glimot will be shown before you submit your order. Your bank or payment provider may apply its own currency-conversion or transaction charges.
Payment is processed using the payment options shown at checkout. We do not ask you to send full card details to us by email or through the Contact form. Cross-border import charges are described in our Shipping Policy.
Personalised products and customer-provided content
Please check all names, text, dates, images, sizes, colours and other details before submitting a personalised order. We use the information you submit to prepare the product. You confirm that you have the rights and permissions needed to provide any photo, text, logo or other content you submit.
You must not submit content that is unlawful, threatening, discriminatory, infringing or otherwise inappropriate. We may decline content that we reasonably believe violates these Terms or another person's rights. Where necessary to make and deliver your order, you authorise us and the service providers involved in producing it to use the submitted content for that purpose. Our handling of personal information is explained in the Privacy Policy.
Shipping, cancellation, returns and refunds
Delivery estimates, shipping costs, tracking, customs information and delivery issues are set out in our Shipping Policy. Returns, statutory cancellation rights, faulty items and refunds are set out in our Return & Refund Policy. Those policies form part of these Terms. If a product page provides special delivery terms, they will be shown before purchase and apply alongside those policies, subject to your statutory rights.
Offers, discounts and free gifts
From time to time we may run promotions, such as percentage discounts, quantity discounts, bundles, free gifts or free-shipping offers. The details of an offer, including its dates, the products it covers and any conditions, are shown on the product page, in the cart or at checkout.
Unless an offer says otherwise, discounts cannot be combined with other discounts. A free gift is offered with the qualifying product shown in the offer. If the qualifying product is cancelled or returned, we may cancel or recover the free gift, or adjust your refund by the value of the gift, as explained at the time of the offer. Offers apply for the period stated and while stock lasts.
If an offer is applied in error, or a price or discount is clearly incorrect, we may correct it before the contract is formed and will tell you before we proceed. Nothing in this section affects your statutory rights.
Intellectual property
The website and its content, including text, graphics, branding, layout, images and designs, are owned by Glimot or used with permission. You may use the website for personal shopping. You must not copy, reproduce, sell or commercially exploit website content without our written permission, except where the law permits.
Third-party services and links
Our website may use third-party services, payment providers, apps, carriers and links. A third party's own terms and privacy policy may apply to your use of its service. We are not responsible for third-party websites or services that we do not control, but this does not affect any rights you have against Glimot for the products you purchase from us.
Website changes and availability
We may update product information, prices, website features or these Terms. Changes to these Terms apply from the date they are posted and do not change an order already accepted unless the law permits or you agree. We will make reasonable efforts to keep the website available, but temporary interruptions may occur for maintenance, technical issues or events outside our control.
Events outside our control
If an event outside our reasonable control affects an order or delivery, we will take reasonable steps to contact you and reduce the impact. If a significant delay means we cannot fulfil the order within a reasonable time, you may have the right to cancel and receive a refund under applicable law.
Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable or for a loss caused by your own breach of these Terms, except where the law says otherwise.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory consumer rights, or any liability that cannot lawfully be limited or excluded. Our products are offered for personal use; to the extent the law permits, we are not responsible for business losses arising from commercial use of a product.
Privacy
Our collection and use of personal information is described in our Privacy Policy.
Governing law and complaints
These Terms are governed by the laws of England and Wales. If you are a consumer living in another country, you continue to benefit from any mandatory consumer protections that apply where you live. You may bring a claim in any court that has jurisdiction under applicable law.
If you have a concern about an order or these Terms, please contact hello@glimot.com first so we can try to resolve it.
Changes and contact
We may update these Terms by posting a revised version on this page. The "Last updated" date shows when the latest version took effect. Changes do not affect an order already accepted unless the law permits or you agree.
Questions about these Terms: hello@glimot.com, +44 1304 700399, or our Contact page.