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At Glimot, we’re committed to providing a clear, transparent, and enjoyable shopping experience. 

Below are answers to common questions about orders, shipping, delivery, returns, refunds, and customer support.

1. Shipping & Delivery Times

Most orders are processed within 2 to 5 business days. Many custom, personalized, and made-to-order products require production time before shipment.

Estimated transit times after shipment are generally:

United States: 3 to 8 business days.
United Kingdom: 3 to 10 business days.
Canada and European Union: 5 to 15 business days.
International / Rest of World: 7 to 25 business days.

Final shipping rates and estimated delivery dates are shown at checkout based on your delivery address and selected shipping method.

2. High-Value, Oversized, or Heavy Orders

For high-value, oversized, or heavy orders, we may contact you by email or phone to confirm your order details and provide information about any additional handling, assembly, or shipping time before delivery begins.

3. How Do I Track My Package?

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

You can track your package using the tracking link provided in your email, the carrier’s official tracking website, or universal tracking services such as 17track.net.

4. What If My Order Is Delayed?

If your order is delayed or the estimated delivery time has passed, please contact us at orders@glimot.com with your order number and tracking details so we can assist you.

Delivery delays may occur due to customs processing, carrier delays, severe weather, holidays, high shipping volume, or other circumstances beyond our control.

5. What If My Product Arrives Damaged, Defective, or Incorrect?

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us at hello@glimot.com within 48 hours of delivery.

Please include your order number, a clear description of the issue, and photos or video showing the problem. We will review the issue and provide an appropriate resolution, such as a replacement, remake, refund, or other suitable solution.

6. Can I Return a Product for a Refund?

Returns depend on the product type.

Eligible general merchandise may be returned within 30 days of delivery if the item is unused, unworn, in its original condition, in its original packaging, and accompanied by proof of purchase.

Custom, personalized, and made-to-order items are created specifically for each order. These items are not eligible for standard returns, exchanges, or cancellations once production has started, unless they arrive damaged, defective, incorrect, or significantly different from what was ordered.

Approved refunds are processed after the returned item is received and inspected.

7. Can I Exchange a Product?

For eligible general merchandise, the fastest way to exchange an item is to request a return for the original item and place a new order for the item you want.

Custom, personalized, and made-to-order items are not eligible for standard exchanges once production has started, unless they arrive damaged, defective, or incorrect.

8. Can I Cancel My Order?

You may request to cancel your order only if it has not yet entered production or fulfillment.

For custom, personalized, and made-to-order products, production may begin soon after the order is placed. Once production has started, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible at hello@glimot.com.

9. Can I Ship to Multiple Addresses?

We currently do not support shipping to multiple addresses in a single order. Please place separate orders for each shipping address.

10. Do You Offer Free Shipping?

Yes. Free standard shipping is available based on your shipping destination:

United States: Free standard shipping is available on US orders over $75 USD.
United Kingdom: Free standard shipping is available on UK orders over £60 GBP.
International: Free standard shipping is available on international orders over $99 USD.

For orders below the free shipping threshold, shipping rates are calculated at checkout based on the delivery address, shipping destination, and shipping method.

11. Do International Orders Have Customs, Duties, or Taxes?

For international orders, customs duties, import taxes, tariffs, brokerage fees, or other charges may apply depending on your country’s laws and regulations.

Glimot is not responsible for customs duties, taxes, tariffs, or other charges applied by your country or local authorities. These charges are the responsibility of the customer.

12. When Can I Contact Support?

Our support team is available Monday to Saturday, 9:00 AM to 6:00 PM Eastern Time (ET).

Customers can contact us anytime at hello@glimot.com, and we aim to respond within 48 hours.

13. How Can I Contact Glimot?

You can contact us through our Contact Us page or by email.

Contact page:
https://glimot.com/pages/contact

General support:
hello@glimot.com

Order and shipping questions:
orders@glimot.com

Phone/Text:
+44 1304 700399