Refund policy

Return & Refund Policy

At Glimot, we want every customer to shop with confidence. This Return & Refund Policy explains how returns, replacements, remakes, cancellations, and refunds are handled for eligible general merchandise and for custom, personalized, or made-to-order products.

1. General Merchandise Returns

We offer a 30-day return policy for eligible general merchandise from the date you receive your item.

To be eligible for a return, the item must be:

- Unused and unworn
- In its original condition
- With tags attached, where applicable
- In its original packaging
- Accompanied by a receipt or proof of purchase

To start a return, please contact us at hello@glimot.com before sending any item back.

Items returned without prior approval or return instructions may not be accepted.

2. Custom, Personalized, and Made-to-Order Products

Many Glimot products are custom, personalized, or made to order. These items are created specifically for each customer after an order is placed.

Because of this, custom, personalized, and made-to-order products cannot be returned, exchanged, cancelled, or refunded once production has started, unless the item arrives:

- Damaged
- Defective
- Incorrect
- Significantly different from what was ordered

Please review all product details, personalization information, sizes, colors, and shipping details carefully before placing your order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us at hello@glimot.com within 48 hours of delivery.

Please include:

- Your order number
- A clear description of the issue
- Photos or video showing the problem
- Photos of the packaging, if relevant

Once we review the issue, we will provide an appropriate resolution. This may include a replacement, remake, refund, or another suitable solution depending on the issue.

For incorrect artwork, wrong products, or personalization errors, we may request photos or video of the item and packaging before approving a replacement, remake, or refund.

4. Exchanges

For eligible general merchandise, the fastest way to exchange an item is to request a return for the original item and place a new order for the item you want.

Custom, personalized, and made-to-order items are not eligible for standard exchanges once production has started, unless the item arrives damaged, defective, or incorrect.

5. Cancellations

You may request to cancel an order only if it has not yet entered production or fulfillment.

For custom, personalized, and made-to-order products, production may begin soon after the order is placed. Once production has started, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible at hello@glimot.com.

If your order has already shipped, cancellation is no longer possible. If the item is eligible for return under this policy, you may request a return after delivery.

6. Refunds

For approved returns, refunds are processed after we receive and inspect the returned item.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank, card provider, or payment processor may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@glimot.com.

7. Return Shipping

For eligible general merchandise returns, return shipping instructions will be provided after your return request is approved.

If the return is due to a damaged, defective, or incorrect item, Glimot will review the issue and provide the appropriate resolution.

If the return is approved for a reason that is not due to an error by Glimot, the customer may be responsible for return shipping costs.

8. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

- Custom, personalized, or made-to-order products
- Gift cards
- Sale or clearance items, where marked as final sale
- Personal care or hygiene-related items if opened or used
- Perishable goods
- Items returned without prior approval

9. EU 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you may have the right under applicable consumer law to cancel or return eligible items within 14 days of receiving your order.

This right does not apply to certain products, including custom, personalized, or made-to-order items, perishable goods, or sealed items that are not suitable for return for health or hygiene reasons once opened.

Eligible items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

10. Lost or Stuck in Transit

If your package appears to be stuck in transit for an unusual length of time, please contact us at orders@glimot.com with your order number and tracking details.

Orders with no tracking movement for 30 days from the shipping date may be reviewed for a possible replacement, remake, refund, or other resolution.

For orders shipped within the European Union, orders with no tracking movement for 15 days from the shipping date may be reviewed.

11. Legal Rights

This policy does not limit any rights you may have under applicable consumer protection laws. Where required by law, Glimot will comply with all applicable return, refund, cancellation, and consumer rights obligations.

12. Contact Us

For questions about returns, refunds, cancellations, damaged items, defective items, incorrect items, or product eligibility, please contact us before sending any item back:

Email:
hello@glimot.com

Phone/Text:
+44 1304 700399

Contact Hours:
Monday to Saturday, 9:00 AM to 6:00 PM Eastern Time (ET). We aim to respond within 48 hours.

By making a purchase with Glimot, you acknowledge and agree to this Return & Refund Policy. This policy applies to all eligible products and services offered by Glimot. We may update this policy from time to time, and the latest version will always be available on our website.